Group Benefits Plans: Information about your group benefits plans, you can contact us directly as we work with multiple insurance companies to provide you with the benefits or your insurance benefits provider.
Travel Coverage under your Group Benefits Plan: Effective March 13, there is an official global travel advisory to avoid all non-essential travel outside of Canada until further notice. Since the Canadian government’s official global travel advisory travelling to a destination outside of Canada can impact your travel insurance coverage. We recommend you contact your emergency medical travel provider or contact us directly and we can help.
Short-term Disability Claims: In light of the current situation, the Canadian Life and Health Insurance Association (CLHIA) has created and distributed a Plan Member Confirmation of Illness Form that’s been created specifically for use when submitting a Short-term Disability (STD) claim if the absence is due to COVID-19 disease. The CLHIA has communicated with all insurers in Canada to make them aware of the custom form. All insurers will accept this form to initiate an STD claim.
If you’re submitting a STD claim because of COVID-19 disease, complete the form according to the instructions provided on the document and submit it to your insurer. If you’re not sure who the insurer of your disability benefits is, contact us. You can also use claim forms provided by the insurer, but we recommend using the CLHIA form as it’s specifically designed for the diagnosis of COVID-19. (The CLHIA is a not-for-profit, membership-based organization that represents 99% of Canada’s life and health insurance companies.)
Employee Assistance Program: If your group benefits plan includes an employee assistance program (EAP), you can access the service directly, the contact information is in your plan member booklet. If you’re not able to find this information, please contact us. An EAP can help you deal with difficult situations.
Federal Government Resources: